Employment Opportunities

PLEASE NOTE:  Our Current Opportunities are posted below.

CALL CENTER AGENT

We have an immediate opening for a Call Center Agent to join our Customer Service Department in Billerica, MA. This is a full-time position, Monday through Friday 9:30 am to 6:00 pm.


Primary Responsibilities:

•Receive incoming calls from customers and sales representatives

•Enter orders into our computer system

•Research, troubleshoot and resolve order issues

•Process returns and exchanges

•Communicate with customers regarding their overdue balances

•Cover reception desk when needed


Key Competencies:

•Verbal and written communication skills

•Problem analysis and problem solving

•Organizational skills

•Attention to detail and accuracy

•Reasoning and judgement

•Adaptability

•Team work

•Stress tolerance

•Reliability

•Flexibility


Education and Experience:

•Good computer skills with knowledge of Microsoft Word, Excel and Outlook

•High school diploma or equivalency

•Prior experience with data entry and call center service preferred


We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.

We work in a "dog-friendly" environment with an "office appropriate" casual dress code.

To apply for this position, please compete a General Application for Employment and submit to Human Resources as indicated below.

 As a condition of employment, we require a post-offer background check and drug test at the expense of the Company.


ERP DEVELOPER/ANALYST

The Dodge Company is looking for a highly motivated, self-driven software engineer/ERP business analyst to join our IT Development team in Billerica, MA. This is a full-time onsite position.   


Overview:

The ERP developer/analyst will be responsible for working alongside Dodge’s technical consultants to customize and implement an open source ERP system to replace the company’s existing Microsoft platform. Upon completion of the implementation the developer/analyst will be responsible for maintaining the ERP system, including troubleshooting and resolution of system issues, evaluation, development and testing of additional end user functionality and improvements, and periodic version updates to the ERP.


Roles and Responsibilities:

Design, develop, test, deploy, and maintain components and features of an open source Enterprise Resource Planning ERP product (Odoo).

As a part of a small team, will participate in all phases of the software engineering life cycle.

Collaborate with end users from all areas of the business (accounting, accounts payable/receivable, billing, purchasing, inventory control, warehouse) to understand requirements and design solutions.

Evaluate options and develop technical design.

Work with end users to finalize design and gain approvals.

Respond to issues reported by users; research and resolve issues in a timely fashion.


Qualifications:

Bachelor's degree in computer science or a related field.

5+ years of object-oriented software development experience, Python a plus.

Demonstrated experience in designing and implementing solutions to meet business needs.

Flexibility and eagerness to learn new technical skills.

Strong attention to detail.

Excellent written and oral communication skills including the ability to convey technical concepts to non-technical colleagues.

Self-starter attitude and ability to work independently as well as within a small team.

Familiarity with relational database technologies (SQL, Postgres).

Experience/interest in DevOps, testing, deployment, support.

Experience in Agile SCRUM methodologies.

Familiarity with Enterprise Resource Planning (ERP) systems, Odoo a plus.

The ability to learn new technologies quickly.

An equivalent combination of education and experience that exhibits proficiency in the areas of responsibility listed above may be substituted for the above requirement.


Preferred Skills:

Python, Git, JavaScript, HTML, CSS, XML

Odoo open source ERP software

General business experience, preferably in a distribution environment.


We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.

To apply for this position, please compete a General Application for Employment and submit to Human Resources as indicated below.

 As a condition of employment, we require a post-offer background check and drug test at the expense of the Company. 

PURCHASING COORDINATOR

The Dodge Company is seeking a Purchasing Coordinator to join our team in Billerica, MA. The successful candidate will have a minimum of 3 years of experience in a purchasing setting, a strong understanding of merchandising procedures and retail accounting, as well as strong computer skills particularly with Microsoft Office and centralized merchandise/inventory management systems.


Primary Responsibilities:

· Accurately complete placement of purchase orders

· Monitor the open order report

· Communicate with vendors regarding samples, shipping, vendor compliance, problem resolution, and RMA authorization

· Strategize, analyze, and resolve inventory issues and problems related to vendor performance

· Work in co-operation with appropriate corresponding departments on product training, invoicing, billing, and vendor terms

· Execute the department's price changes, item creation, and maintenance

· Act as a customer service liaison assisting with general merchandise questions, item status, and catalog corrections/errors

· Provide analysis of sales, turns and gross margins on a weekly, monthly, quarterly and yearly basis

· Participate in local vendor presentations to gain an understanding of the product and current market trends


Key Competencies:

· Excellent verbal and written communication skills

· Problem analysis and problem solving

· Strong organizational skills

· Retail math skills

· Attention to detail and accuracy

· Ability to manage multiple projects

· Reasoning and judgement

· Adaptability

· Team work

· Stress tolerance

· Reliability

· Flexibility


Education and Experience:

· Strong computer skills

· High school diploma or equivalency

· Prior experience in a purchasing setting


We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.

To apply for this position, please compete a General Application for Employment and submit to Human Resources as indicated below.

 As a condition of employment, we require a post-offer background check and drug test at the expense of the Company. 


Sales Representative Positions

Dodge employs licensed funeral service professionals around the United States to service the needs of our customers.  

To apply for a Dodge Company Sales Representative opening, please click the document link below.


Application for Employment (Sales Representative)

Click on the graphic on the left to download the file.



Applications for a Sales Representative position should be submitted to:

The Dodge Company
ATTN: Erin McAvoy
9 Progress Road
Billerica, MA  01821

FAX:  978-600-2336 (sales applications only)
EMAIL: emcavoy@dodgeco.com

Note: See open positions posted above.

Dodge is an Equal Opportunity Employer.

All Other Positions

Headquartered in Billerica, MA, Dodge has warehouses in Texas (Ft. Worth), and California (Fontana).

To fill out an application for our headquarters or one of our warehouse locations, please click the document link below.


Application for Employment (General)

Click on the graphic on the left to download the file.



Applications for our headquarters or warehouse locations should be submitted to: 

The Dodge Company
ATTN: Human Resources
9 Progress Road
Billerica, MA  01821

FAX:  978-600-2277 (general applications only)
EMAIL: ebengele@dodgeco.com

Note: See open positions posted above.

Dodge is an Equal Opportunity Employer.

© 2020 The Dodge Company. All Rights Reserved. Website by CFS & TA | Terms of Use | Privacy Policy