CALL CENTER AGENT
We have an immediate opening for a Call Center Agent to join our Customer Service Department in Billerica, MA. This is a full-time position, Monday through Thursday 10:00 am to 6:30 pm and Friday 9:30 am to 6:00 pm.
•Receive incoming calls from customers and sales representatives
•Enter orders into our computer system
•Research, troubleshoot and resolve order issues
•Process returns and exchanges
•Communicate with customers regarding their overdue balances
•Cover reception desk when needed
•Verbal and written communication skills
•Problem analysis and problem solving
•Attention to detail and accuracy
•Reasoning and judgement
Education and Experience
•Good computer skills with knowledge of Microsoft Word, Excel and Outlook
•High school diploma or equivalency
•Prior experience with data entry and call center service preferred
We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.
We work in a "dog-friendly" environment with an "office appropriate" casual dress code.
To apply for this position, please compete a General Application for Employment and submit to Human Resources as indicated below.
As a condition of employment, we require a post-offer background check and drug test at the expense of the Company.